Refund and Returns Policy

At Vita Bloom, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our Refund and Returns Policy for guidance on how to proceed.

Eligibility for Returns:

  • Products must be returned within 7 days, Once your order is delivered.
  • Items must be unused, unopened, and in their original packaging.
  • Returns are only accepted for products purchased directly from our website.

Non-Returnable Items:

  • Products that have been opened or used.
  • Items purchased during final sales or with non-refundable promotional offers.
  • Gift cards or digital vouchers.

Return Process:

To initiate a return:

  1. Contact our customer support team at [insert email or phone number] with your order details and reason for return.
  2. Once your return request is approved, we’ll provide instructions and a return shipping address.
  3. Pack the item securely to avoid damage during transit.
  4. Ship the package using a reliable courier. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Refunds:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days via your original payment method.
  • Refunds may take additional time to reflect in your account, depending on your bank or payment provider.

Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange a product, we recommend initiating a return and placing a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective product:

  • We will arrange a replacement or refund at no additional cost to you.
  • Notify us within 48 hours of delivery by contacting our support team.
  • Include photos of the damaged product and packaging for verification.

Need help?

If you have any questions or need assistance with returns or refunds, feel free to reach out:

Email: contact@vitabloomskincare.com